About

What is Queues?

Queues is a platform that facilitates synchronous tutoring between students, tutors, and professors.
It is a revamp of UC San Diego's old Autograder platform, focusing on improving performance and visuals.
Queues is built mainly with desktop resolutions in mind - we hope to add mobile responsiveness soon.

Queues is currently in the beta phase of development, focusing on introducing quality of life features and support beyond its core features. Queues is closed-source to a small team of current & former UCSD tutors (recruiting soon!). It has been in development since 2020, with contributions from many different members, which you may see here. The Queues team is also responsible for maintaining Autograder.

To contact the Queues team, email queues@ucsd.edu.

Instructions

If you are a professor:
  1. 1. Request your course to be added to Queues here.
  2. 2. Once approved, you will receive an email notification with credentials to sign into your course. Your students will also receive their credentials upon course approval.
  3. 3. Go into your settings to manage your course settings (adding tutor calendars, your course website link, etc.).
If you are a tutor:
  1. 1. After logging in, select the course you're tutoring via the "Select Queue" tab
    2. Select Queue screenshot of the select queue menu
  2. 2. Press the toggle to go on duty so students are able to make tickets
    3. Duty Toggle screenshot of the tutor duty toggle
  3. 3. Tickets will appear in the "Tickets" tab with the oldest tickets on top
    4. Tickets Queue screenshot of the tickets queue with a new ticket
  4. 4. Click accept on the ticket! Resolve when you're finished helping the student!
    5. Tickets Queue screenshot of the tickets queue with an active ticket
  5. 5. Make sure to toggle back to off-duty so no more tickets can be created.
If you are a student:
  1. 1. You will receive login credentials via email once your professor's course request has been approved.
  2. 2. After logging in, select your course via the "Select Queue" tab
    3. Select Queue screenshot of the select queue menu
  3. 3. Check your course's tutor calendar to see when tutors will be on duty.
    4. Calendar screenshot of the calendar
  4. 4. When tutors are on duty, the queue will be unlocked and you can make a ticket to talk with a tutor. Navigate to the ticket section at the left, and you should be able to create a ticket!
    5. Create Ticket screenshot of the create ticket button
  5. 5. Add important details & use comments in your ticket to communicate effectively with tutors. Typically, a tutor (or yourself) will send a Zoom link to screen share and discuss in detail.
    6. Ticket Creation Menu screenshot of the ticket creation menu
  6. 6. Leave some constructive feedback & feel free to check your settings for more options on the app.

FAQ

...Coming soon